Arriving Means Nothing Until Someone Knows
■ It had arrived, and nobody knew
Night in the emergency department. Hakobukun brings urgent medicine and stops outside the treatment room: "I have arrived." Inside, Oshiro and Dr. Tanaka are busy with a patient, and no one is watching the corridor. "Is the medicine here yet?" When Oshiro steps out, Hakobukun is right there. "When did you get here?!"
■ Build the alert by testing it on site
In an article from Changi General Hospital in Singapore, the team reworked the arrival alerts of a medication delivery robot in the emergency department through prototyping and repeated testing, so that nurses and pharmacists would be notified promptly.
■ Conclusion: Decide whose device gets the alert
Shiraishi set it up so the arrival alert reaches the phone Oshiro carries and the pharmacy. The next night the phone buzzed and Oshiro came straight out. "I delivered the news that I arrived."
A delivery is done when the person receiving it knows.
